Fees & Frequently Asked Questions

Yes. Everything you share in sessions is strictly confidential. We do not share information with third parties without your explicit written consent, except in the rare circumstances required by law (such as imminent risk of harm to yourself or others).

Your first session is a chance for us to get to know each other. We’ll talk about what’s brought you in, what you’re hoping to get from therapy, and a bit about your background. There’s no pressure! You don’t need to have everything figured out before you come.

Standard sessions are 50–60 minutes. Couples and family sessions are typically 50–80 minutes. Assessment sessions vary in length depending on the type of evaluation, and may require attendance over multiple days.

This varies depending on what you’re working on. Some people find 6–10 sessions sufficient; others benefit from longer-term support. We’ll review progress together and you’re always free to stop or take a break at any point.

Yes. We offer both in-person sessions at our space in Petaling Jaya, and online sessions via video call. Online sessions are available to clients anywhere in Malaysia and internationally. Both formats work well for most people.

We ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be charged at the full session rate. We understand that emergencies happen, so please reach out as soon as possible if something comes up.

Sessions are available in English, Bahasa Malaysia, and Mandarin. Please let us know your preference when you get in touch.

We are a private-pay practice and do not bill insurance directly. Payment is made at least 24 hours before each session. We can provide a receipt that you may be able to submit to your insurer or workplace for reimbursement, depending on your policy.